Guardian Visibility LLC ("Guardian Visibility," "we," "our," or "us") values your privacy and the protection of information we collect that can be used to identify you or that we can link to or associate with you ("Personal Data"). This Privacy Policy explains how we collect, store, use, share, transfer, delete, and otherwise process your Personal Data.

Purpose of this Privacy Policy

This Policy describes the types of Personal Data that Guardian Visibility may collect or process, how we may use and disclose that Personal Data, how you may exercise any rights you may have regarding your Personal Data, and how you can contact us if you would like to exercise those rights or if you have any questions or concerns.

This Policy applies to Personal Data we collect or process through www.guardianviz.com and all sub-sites controlled by us, including any related applications, and in any other circumstances where we provide you with this Policy (collectively, the "Services").

Personal Data We Collect

We may collect or process your Personal Data when you engage with the Services, including by creating an online account, registering a trailer, or using Guardian Visibility tracking devices and related applications. The types of Personal Data we collect include:

Identity and Contact Information

First and last name
Company/carrier name
Email address
Phone number
Mailing address
DOT number and MC number

Vehicle and Equipment Information

Trailer VIN numbers
Trailer registration information
Equipment specifications

Tracking and Sensor Data

GPS location data from tracking devices
Temperature readings
Humidity readings
Light sensor data (door open/close events)
Shock and vibration data

Technical Information

Internet Protocol (IP) addresses
Browser type and version
Device identifiers
Date and time of access
Pages visited and interactions with our Services

How We Use Your Personal Data

We process your Personal Data for the following purposes:

To provide you with our tracking and monitoring Services
To communicate with you about your account and Services
To process carrier registrations and trailer enrollments
To calculate and distribute revenue share payments
To generate trip reports and analytics
To detect security incidents and protect against fraudulent activity
To improve our Services and develop new features
To comply with legal and regulatory obligations

How We Share Your Personal Data

We may share your Personal Data with:

Service Providers: Third parties who assist us in providing our Services, including our technology partner Tive Inc.
Shippers and Brokers: When you haul loads that require tracking, relevant shipment data may be shared with the shipper or broker who arranged the load.
Your Designated Recipients: Individuals or entities you authorize us to share your data with.
Legal Requirements: Government officials, law enforcement, or courts when required by law.

SMS/Text Message Communications

Guardian Visibility may send SMS (text) messages to users who have provided their phone number and consented to receive such communications. By providing your mobile phone number and agreeing to receive SMS messages, you expressly consent to receive text messages from Guardian Visibility.

Types of SMS Messages

We may send the following types of SMS messages:

Operational Alerts: System status notifications, service interruptions, and critical operational updates
Shipment Notifications: Temperature alerts, location updates, and delivery status for monitored loads
Account Notifications: Security alerts, password resets, and account verification
Service Updates: Important changes to our Services that may affect your operations

Consent and Opt-In

SMS messaging consent is obtained through one or more of the following methods:

Completing the carrier registration form on our website
Providing consent during staff or carrier account setup
Verbal or written consent provided to Guardian Visibility representatives during onboarding
Checking an opt-in box when creating an account or updating contact preferences

By providing your phone number through any of these methods and not opting out, you consent to receive SMS messages from Guardian Visibility related to our Services.

Message Frequency and Charges

Message frequency varies based on your account activity and alert preferences. Operational alerts are sent only when system conditions warrant notification. Standard message and data rates may apply depending on your mobile carrier and plan.

Opting Out of SMS Messages

You may opt out of receiving SMS messages at any time by:

Replying STOP to any SMS message you receive from us
Contacting us at info@guardianviz.com with your opt-out request
Calling us at (406) 430-6100
Updating your communication preferences in your account settings

After opting out, you will receive a confirmation message and will no longer receive SMS messages from Guardian Visibility unless you opt back in. Please note that opting out of SMS messages will not affect other communications from us, such as email notifications.

SMS Privacy

We do not sell, rent, or share your phone number or SMS consent information with third parties for their marketing purposes. Your phone number is used solely for the purposes described in this Privacy Policy.

Data Ownership

Guardian Visibility believes carriers should own their data. The tracking data generated by devices installed on your trailers belongs to you. You have the right to access, download, and use your trip data. We provide tools to export your data and maintain your ownership rights.

Data Security

We have implemented physical, technical, and administrative safeguards designed to protect Personal Data from loss, misuse, alteration, theft, unauthorized access, and unauthorized disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain Personal Data for as long as needed for the purposes for which it was collected, as outlined in this Policy. Trip and sensor data is retained for a minimum of 90 days to support claims resolution and compliance requirements. You may request deletion of your data subject to our legal and regulatory obligations.

Your Rights

Depending on your location, you may have the following rights:

To request access to and a copy of your Personal Data
To request correction of inaccurate Personal Data
To request deletion of your Personal Data
To opt-out of certain processing activities
To withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information below.

Cookies and Tracking Technologies

We use cookies and similar technologies to provide functionality, recognize you across sessions, analyze usage patterns, and improve our Services. You can control cookie preferences through your browser settings.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Guardian Visibility LLC
415 Lone Star Trail
Kalispell, MT 59901
Phone: (406) 430-6100
Email: info@guardianviz.com